At Last, a STRATA ONLY Based Fire Protection Company:
STRATA FIRE PROTECTION
We’re a division of Redmen Fire Protection incorporating Firechex and Liverpool Fire Protection.
We ONLY service STRATA – Residential and Commercial.
We have approached hundreds of STRATA Managers and Committees and found the challenges of time deficient STRATA Managers and Strata Committees is NOT the same as others like Hospitality, Healthcare or heavy industry. A different set of rules and mindset is in order to ensure that we meet the expectations of STRATA Managers and Strata Committees (body corporates). Our aim is to meet those special needs and expectations and be the best Fire Protection provider for the unique STRATA marketplace. We have provided a whole new ball game: Just for STRATA!!
Some of the benefits of being with us:
We provide Strata Fire Protection Solutions, all in compliance with legislation, and with the relevant Australian Standard, in Sydney, Newcastle and Central Coast. Contact us today to discover more.
Our unique promises:
Let’s go through our the points in our strata fire protection offer:
At time of Service – testing Service contract approval we seek ongoing automatic acceptance of all repairs up to the Value of $600 – charged at the STRATA Special Prices. This ensures fast and cost-efficient repairs reducing costs for travel and re-attendance.
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As time of quoting for the Service Inspection and Testing for your site our strata fire protection offer shall include.
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At your request we shall supply and install a security coded Key Lock box to your site. That allows for fast and efficient access to the site.
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We provide a 2 hours service technician attendance window, where we guarantee our tech is to attend your site within that window. Sometimes, things don’t go to plan and that, coupled with unforeseen traffic conditions, means that we need some flexibility re site attendance times. That’s why we can not provide a firm site attendance time. However, we do provide a service attendance window. Of course, we always plan to be on site at the beginning on the window time.
It is imperative to save time and money so that the tenants, if required, must remain onsite to provide our technician’s access.
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This is how your Strata Service Agent undertakes your job booking.
Step 1: We call and Email your Strata Manager to confirm our attendance on a certain day. We give you a minimum 14 days’ notice
Step 2: We await and follow up the approval to attend from the site Strata Manager
Step 3: We schedule the Strata Technician as per the agreed Day and Time
Step 4: We attend site and undertake any Service – inspection and testing.
Repairs: Should repairs be necessary and possible on the spot and fall into our On the Spot – Fix Criteria, we shall undertake that repair on the spot
The technician must have the Skill to do the repairs. Our techs have training to a Cert 2 level. However, they cannot do everything. In some cases they need a specific skilled trades person or an assistant to safely undertake the repairs. In these circumstances we will raise a new Job number and the Service Attendance process shall recommence.
We equip our Strata Service technicians with special vehicles with as many spare parts as we can in order to assist in The “On The Spot Repairs”. However, as you can appreciate, we can NOT keep every part. In some instances it will be necessary to secure the parts and return to site. That shall be at an additional cost. However, we strive to keep the main “in demand” parts in our technicians’ vehicles to save time and money.
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Our STRATA Discount Price List commenced January 1st 2023 and remains in force till January 1st 2025. We attempt to maintain very competitive prices, and absorb as many suppliers’ increases as possible.
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For clients who allow repairs to be done On the spot up to the value of $600, we offer:
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All new and existing STRATA clients receive an Automatic $3000 credit limit, upon receipt, review and approval of their signed account application.
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Ensures minor repairs can be done without credit restrictions.
We have a specialist who can provide fire protection general assistance. This is particularly beneficial where the Strata committee meets after hours and requires an explanation or technical assistance when reviewing any issues. This is a free service for general service-related issues.
Specific Building Code compliance issues are excluded and may attract a separate fee. Our Strata Tech Committee support assistant shall advise if a fee would apply.
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We developed a quick reference brochure to explain to tenants what service works we are undertaking, and why. This ensures transparency and limits confusion.
The brochure includes questions and answers re:
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Hop on our web site and provide your feedback and you will go in the draw for a chance to win a $2000 gift card. We draw a winner every 6 Months.
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We will NOT be beaten on a comparable price!!! “Apples for Apples” we pride ourselves in being great value for money. If you find a competitor that is offering, you the same product and /or exact same service cheaper, then simply show us the quotation and we will beat it by 5%
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Every June we undertake a FREE Fire Extinguisher Training Day for our Valued Strata Clients.
We shall arrange a training day and hold training every 2 hours in Fire Extinguisher use – up till 8pm. Attendance is free. Registration via our web portal is essential to ensure your place.
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We are members of the Fire Protection Association Australia and are a Fire Protection Accredited company. Only those fire protection companies that meet the high standards of the scheme are awarded FPAS accreditation.
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In accordance with NSW legislation many companies must have an annual audit by an Accredited Person Fire Safety (APFS), to undertake a site audit of the Essential Fire Safety equipment. IF they found the company to continue to perform to the nominated performance standards the APFS may endorse the Annual Fire Safety Statement (AFSS). Redmen Strata Fire Protection has several FPAS accredited auditors that comply with the APFS standard in-house.
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Every November we undertake a FREE Evacuation Procedures Training Day for our Valued Strata Clients.
We shall arrange a training Day and Hold training every 2 hours on Fundamental Evacuation Training – up till 8pm. Attendance is free. Registration via our web portal is essential to ensure your place.
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Do you need a fire protection assets floor plan? No problem! We have a full team of Autocad operators that can provide you with an asset plan and/or Evacuation Plan.
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Monitoring of essential Fire Protection equipment.
Redmen Strata Fire Protection invest heavily in IT. We use the Australian made Fire Protection Resources management web based system called SIMPRO. All field technicians get their jobs via this impressive system.
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We provide our clients with a record for every type of service. Some in hard copy and some in electronic version using well known “GOFORMZ”. This we keep in a central repository.
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Our valued clients have access to service records, via our Redmen Strata Fire Protection web-based service portal via SIMPRO. This facility is free for all SFP clients.
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We have a unique FIRE STRATA phone number for clients to call.
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Strata Specific Essential Service Testing Reports Binder Provided FREE for each site (Upon request). The binder is designed to keep all testing and maintenance service documentation.
SIMPRO Web Portal is also available upon request and is free.
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We pride ourselves on meeting clients’ service expectations, and should we not meet your expectations, please do not hesitate to reach out and speak to our Strata Client Satisfaction Manager.
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Peace of Mind
We do ask our Quality Assurance RIDSA team to call all clients and ensure their satisfaction. We ask our team to call you no MORE than 3 times a year to ensure our STRATA Specific programs are meeting your expectations.
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We have assembled a vast array of Questions and Answers on our web site to keep Strata Clients abreast of Fire Protection related issues.
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We have accounts in most major social media outlets.
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We very much care about our valued clients. Should we not meet your expectations and have a need to complain, feel free to contact our STRATA Division General Manager directly. Thus we may action your concerns and enhance our service levels. We can learn from our mistakes.
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We like to be well organised and plan well ahead. When we arrange with you your service schedule, we can hold the same date or day/time firm for up to 3 years. Then you can arrange your movements well in advance.
And, yes, we shall send reminders and contact you before the due date.
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We have established job work zones in our Simpro Service database in order to better co-ordinate work and reduce travel time to a minimum.
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In accordance with NSW legislation, a Registered Fire Protection Design Practitioner may undertake new Detection and Sprinkler works in a STRATA Class 2/3 Building.
Redmen Strata Fire Protection have that registration.
Registration number: DEP0000155
Registration Type: Design Practitioner Registration
Class(es): Fire Systems (detection and alarm systems)
Conditions (if applicable):
Issued to: Michael Donegan
Issue date: 02/07/2021
Expiry date: 01/07/2026
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All technicians are either undertaking or have completed a Minimum nationally recognised certificate 2 in Fire Protection. You can have peace of mind that our team are capable.
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Our management team has over 100 years combined experience. We have been operating for around 40 years and our valued clients have trusted and supported us, for which we are very grateful.
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We use a central email system called ZOHO Team in a Box. This ensures that should your portfolio manager be away sick or on holidays that another trained team member can assist you in your request.
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Prospective clients can fill in Credit Application ONLINE.
We offer a range of payment methods, including electronic payment methods.
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